Refund policy

Refund & Exchange Policy

Made to Order Items
All items are made to order specifically for each customer. Because of this, we do not offer refunds, returns, or exchanges for change of mind, including incorrect size selection.

Sizing Responsibility
Please carefully review the sizing information provided before placing your order. By completing a purchase, you acknowledge that selecting the correct size is the responsibility of the customer. We are unable to offer refunds or exchanges if the incorrect size is chosen.

Leather Characteristics
Our products are made using genuine leather, which is a natural material. As such, each piece may feature natural marks, scars, grain variation, or slight differences in colour and texture. These characteristics are a normal part of natural leather and are not considered defects. Instead, they contribute to the unique character and authenticity of each handmade item.

Damaged or Defective Items
If your item arrives damaged or defective, we will gladly offer an exchange for the same item in the same size and design.

To request an exchange for a damaged or defective item:

• You must contact us within 7 days of receiving your order.

• Please include your order number and clear photos showing the damage or defect.

• Items must be unworn, unused, and in their original condition.

Once your request is reviewed and approved, we will provide instructions for returning the item and arranging the replacement.

Exchanges
Exchanges are only available for items that are confirmed to be damaged or defective. We do not offer exchanges for alternate sizes, styles, or products.

Additional Information
We reserve the right to decline returns or exchanges that do not meet the above conditions.

If you have any questions about sizing or products before placing your order, please contact us at custom@clemshandmade.com.au before ordering and we will be happy to assist.